Terms and Conditions of Use

1. These terms and conditions exclusively govern the contractual relationship between the client/user and the GLEGOO ONE website.

The general terms and conditions of sale are the only ones applicable and supersede all other conditions, except for prior, express, and written agreement. GLEGOO ONE may occasionally modify certain provisions of its general terms and conditions, and it is therefore necessary to reread them on each visit to the website https://glegooone.com, hereinafter referred to as the "Site". We consider that when the order is validated, the customer automatically accepts our general terms and conditions of sale.

2. Prices

The sale prices indicated on the website are in EUROS, including taxes and duties.

GLEGOO ONE reserves the right to modify prices at any time; however, the rates indicated on the website at the time the customer places the order will apply.

3. Availability

GLEGOO ONE respects order deadlines provided the product is in stock. However, if one of the ordered products is unavailable, GLEGOO ONE undertakes to send the products currently available, and the remaining products will be sent later at no extra cost. GLEGOO ONE requests that the customer choose a replacement product of equivalent quality and price. If the customer refuses, GLEGOO ONE will refund the value of the product.

4. Delivery

Your order will be delivered to the address you provide at the time of purchase.

When a product is available, it will be shipped within a maximum of 3 days. Delivery time depends on the carrier and the address.

These deadlines are indicated in business days.

Upon receiving your order, we recommend that you check if the delivered products match your order or if they are damaged. If they are damaged, we recommend that you send the item back to us in its original packaging as soon as possible.

GLEGOO ONE makes every effort to respect the delivery times indicated when you place your order. However, if you do not receive your order within the indicated timeframe, you are invited to notify GLEGOO ONE of this fact.

5. Secure payment

GLEGOO ONE offers you several payment methods.

6. Returns

Before making a return or exchange, please contact us through our website at “Contact us”.

GLEGOO ONE undertakes to comply with the terms of point no. 1 of article 6 of Decree-Law 143/2001, of April 26, which stipulates that in distance contracts the consumer has a minimum period of 14 days to terminate the contract without payment of compensation and without needing to state the reason. Furthermore, GLEGOO ONE undertakes to comply with all current legislation relating to distance selling and e-commerce (in particular Decree-Law 143/2001 and Decree-Law 07/2004), as well as other applicable legal provisions.

If you are not satisfied with the item, if it has any defects, or if it is not what you ordered, you may return or exchange it within 14 days of receiving the merchandise, provided you keep the receipt given by the carrier. Alternatively, you may choose to receive a refund equal to the original purchase price. Contact us and we will find a solution.

All items for exchange or return will be accepted provided they are in their original, intact packaging and properly wrapped in the original protective plastic (if applicable). Returns or exchanges will not be accepted if the packaging is damaged and/or the surrounding plastic has been broken or removed, and/or if the tamper-evident seal has been removed. In the case of items that include manuals and/or accessories, these must also be returned in perfect condition, otherwise the item will not be accepted for return or exchange.

To make a return or exchange, simply contact GLEGOO ONE via email. In your message, the customer must provide the order number and indicate whether they wish to receive a refund or exchange the item. If opting for an exchange, the customer must indicate the name and/or reference of the new item.

After receiving the item and proof of delivery from the carrier returned by the customer, GLEGOO ONE undertakes to process the refund or exchange within 30 days of the specific request, provided that all the aforementioned return conditions are met. If the customer chooses a refund, it will be made by bank transfer (unless the customer requests another method of refund). The refund will only be processed after evaluation of the returned products, specifically in terms of compliance with the required return conditions. In cases of refunds due to mere dissatisfaction with the item (except for cases of defective or damaged items in transit), GLEGOO ONE does not refund the amount corresponding to the shipping costs.

In the specific case of a defective or damaged item, whether due to origin, transport, or as long as it is within the warranty period, and the customer wishes to exchange it for a new one with the same reference, in the event of a discontinued product or lack of stock, GLEGOO ONE proposes exchanging it for a similar product, at the customer's choice. If the price of the initially ordered product is higher than the replacement price, GLEGOO ONE undertakes to refund the difference to the customer within a maximum period of thirty (30) days as provided by law, from the date of the request for the new product. Conversely, if the new product is more expensive, the customer must pay the difference using any of the payment methods available on this website.

In the case of a refund request for an item purchased at a reduced price due to a special offer, GLEGOO ONE will refund the amount actually paid by the customer and not the full usual sticker price.

GLEGOO ONE reserves the right to refuse returns or exchanges if the product is not returned in the same condition as when it was sent, specifically if there are signs of it having been opened or if it is damaged, in which case GLEGOO ONE will return the product to the customer without any refund of the price.

7. GLEGOO ONE is not responsible for delays or non-compliance with contractual obligations due to force majeure, disruption, total or partial strike, postal services and means of transporting goods or communication, flood, fire or war.

NOTICE : In accordance with Law No. 144/2015, of September 8, we inform you that, in case of dispute, the consumer may resort to an Alternative Dispute Resolution Entity for Consumer Disputes.

We have provided a link to the website of one of these organizations :

For more information, click here : CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo